“One approach to [measuring business performance] is called ‘balanced scorecard’.
This proposed solution falls into the trap of trying to measure many, many things. It violates the objective… that when we measure many things, there will be some things that will look good and others that look bad.
Depending upon the management style of the people involved, management can always find something to find fault with employees.
With TOC (Theory of Constraints), we’re interested in ongoing improvement. We aren’t interested in measuring what is going well as much as we are interested in measuring what can be improved.”
From Dr Lisa Max Profit.