Posts Tagged "service scorecard"

Tweet Pin It Notes from Balanced Service Scorecard by Tyagi and Gupta, June 2008 On the original Balanced Scorecard As a strategic management system geared towards the organisations executives – is not useful at the operations level Employees at the operations level can not relate to the BSC thus causing a gap in communication between executives and employees BSC does not relate to the organizations structures, thus it appears to be an imposed set of measurements. BSC does not provide guidance for input at the process level. It only takes measurements of output. BSC does not address the intangibles of an organisation and thus remains incomplete. It does not addrss the issues of leadership, employee...